Department of Fair Trading

Department of Fair Trading NSW

Department of Fair Trading NSW is the governing body which overlooks the rights of consumers, and advises businesses and traders on right and ethical practices. The Department of Fair Trading NSW is able to accessed by everyone, and there is demographic specific content for youth, seniors and aboriginal people.

Department of Fair Trading NSW overlooks a variety of issues including:

  • Buying goods and services
  • Online shopping
  • Resolving a complaint
  • Dispute resolutions
  • Credit issues
  • Buying a car
  • Warranties and repairs
  • Home building and renovating
  • Renting a home
  • Buying or selling your home
  • Strata living
  • Retirement villages and residential lease communities.

Department of Fair Trading NSW has a series of resources and tools available on their website also, this includes:

  • Online tools
  • Resource library
  • Forms
  • Video and audio tools.

Department of Fair Trading NSW has accessibility tools in place, as well as a translation services available on the website.

Contact the Department of Fair Trading NSW:

Phone: 13 32 20

Aboriginal enquiry officer: 1800 500 330

If you require language assistance, call 13 14 50 and ask for an interpreter in your language.

If you have a hearing impairment, are deaf or speech impediment, you can contact the Department of Fair Trading NSW via National Relay Service

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